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Returns & Refunds

The Diamond Art guarantees the authenticity and quality of every item we sell. If for any reason something does not check out, we will stand by our customers 100% and right any wrong. If a mistake, error, or problem arises, we will take the item back with a 100% refund and free return shipping.

Return & Refund Policy

All diamonds and jewelry have a 30-day, no questions asked, money back guarantee. If items are returned within the 30-day period, a 100% full refund will be issued with complimentary return shipping.

Some exceptions do apply:

  • Complimentary return shipping can only be provided to customers in the United States, Canada, and Hong Kong.
  • Special Order Custom Jewelry is FINAL SALE and may only be exchanged.
  • Diamonds marked Wholesale (opt-in search option) are FINAL SALE, meaning they are non-refundable and non-returnable.
  • If the diamond does not check out and match the certificate, we will stand by our customers and offer a 100% refund with free return shipping. (This has never happened)

Trade-in & Upgrade Policy

All GIA certified diamonds purchased from The Diamond Art are eligible for a 100% credit towards a new purchase of at least twice the original amount. The diamond must be in its original condition accompanied by the original GIA certificate.

Resizing

We offer one complimentary resizing for our standard ring styles with free shipping both ways.

Please note that some of our rings cannot be resized due to their design. Custom, modified, and engraved rings are subject to resize fees. Outside of the 60 day complimentary resize period, rings can be resized for a fee when within jeweler’s recommended sizing range.